FREQUENTLY ASKED QUESTIONS
We can always shoot the interiors on a rainy day, and come back to shoot the exteriors when there is better weather.
All emails and voicemails sent over the weekend will be taken care of the next business day (Monday)
If you would like to sign up for Tourmax Auto Pay, we can also keep your credit card information securely on file and just submit the charge on the day of service; that way you get your media as soon as its available.
Once your invoice is paid in full, we can send your media files when they are ready.
- Our delivery email may be in your spam or junk folder
- Your invoice has not been paid yet
- We do not have the correct email for your account
If none of these are the case, please give us a call and we will get it resolved quickly.
We are hired by you to provide you with marketing material for your listing. You are ultimately held responsible if there were to be accusations of misrepresentation. We can slightly green grass during dormant seasons, and blue up the skies a bit, but we cannot cover up defects. If there is not grass, or the grass is patchy, we cannot add grass. If there are stains in the carpet that are “going to be fixed” then we would request to reschedule once it has been completed, rather than photoshopping the carpet to look new.
We know it would never be your intention to mislead or misrepresent a home, and we feel the same way.
This email includes a link to download your images. Once you click that link, you will have the option to download the MLS formatted image files, or download Print-Quality images.
Amenity shots are considered individual shots, so they will be included / counted as part of the package that you have selected.
Because of our limited time frame, we ask that you please provide exact directions to where the amenities are so we can locate them in a timely manner.
Our expectation is to maintain high quality deliverables, regardless of which photographer shoots the property. If you ever feel that a photographer is not meeting that expectation, please do not hesitate to let us know.