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Frequently Asked Questions

Not all media agencies are created equal. Processes can be different from company to company. Here are some frequently asked questions that may help you better understand our industry and how we work.

Do you have your drone license?

All of our photographers are required to have an FAA Part 107 License in order to operate a drone at a photo shoot. It is illegal to perform commercial drone services without it.

Who owns the copyright to the media created?

Tourmax owns the full copyright of all media that we capture for MLS listing photos and videos. Display rights are given in the purchase to the client for their marketing purposes. This media is non-transferable.

Do you use contractors?

At Tourmax we pride ourselves on maintaining an in-house staff to carry out our workload. We’ve built a team of local creatives and feel that it helps us to maintain consistency and quality.

What areas do you serve?

As of right now, we proudly serve Fort Worth, Dallas, and Houston. Typically, all project that fall within 30 miles of these cities are considered within our service area without any additional travel fee.

What is your cancellation policy?

We do not charge our clients a cancellation fee unless we show up at the appointment at the scheduled time. We get it, things happen.

What happens if there is bad weather at the time of my appointment?

We confirm all appointments the day prior to your shoot. If there is inclement weather the day of your shoot, it is the responsibility of the client to cancel or reschedule. We will assume the shoot is still on as scheduled.

We can always take the interior photos and get the exterior on a different day. We also offer a variety of virtual editing options to get a beautiful blue sky.

Is there a satisfaction guarantee?

Of course! We will always do whatever it takes to deliver media that you are proud of.

What is your turnaround time?

Photography – 24 hours or less

Videography – 2-3 days for most projects

3D Tours – 24 hours or less

Are your services a tax break for my business?

Absolutely! Our services are a tax write off for most businesses so please do not hesitate to ask for a W9.

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